FAQ

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We do our best to ship items as fast as possible. Please allow 4-7 days production time for your order to ship, average delivery times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you do not have a tracking number after 7 business days, please contact us here.

I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must send it back at your expense, once we receive the product we will refund the full amount of your original purchase. Please include all a name and order number on returned packages.
Please note: if your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system for a full refund.

I entered an incorrect address, what should I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified if the address provided is incorrect, please let us know by contacting us here. If the address provided is wrong, we can replace it with the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.

How long does the delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is 15-25 working days.

Do you offer buyer protection and what is buyer protection?

Yes! We provide Buyer Protection Service and Buyer Protection is a set of safeguards that allows buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received does not match the description.
The item you received and whose authenticity was assured was fake.
I have a question that I did not answer, can you help me?

Absolutely! We are here to help you make your home beautiful! Please contact us here and we will be happy to assist you in any way possible.
We get a lot of emails. If you want a quick response, please attach your order number and solve the problem clearly, thank you.